Being a Microsoft Certified Gold Partner, Shaligram Infotech specializes in offering implementation and support of Microsoft Dynamics Field Services to business clients. We let our clients deliver consistent experience to their end users while having complete visibility of operations, resource logistics, SLAs, workforce, assets, etc.
Over the years, our team has worked tirelessly for our reputed clients to have effective field service management in place. Our team looks into the business requirements closely to provide relevant field service solutions that will help the field service agents to get the job done right the first time itself.
We help businesses optimize their service operations with Microsoft powered Field Management Services. D365 for Field Service helps businesses respond remotely to customer needs precisely. If you too wish to boost customer satisfaction for your business, then it is time you talked to our team to know more about it.
Centralized schedules
Microsoft Dynamics 365 Field Service comes with an effective centralized scheduling system. With this system, it becomes possible to assign the right technician for the job, schedule customer-friendly visits and provide an accurate arrival time of the technician. The technician will be able to manage the equipment and resources required for each visit by using a simple mobile application. Such an app will also alert them about schedule changes and service tasks.
Real-time insights
Microsoft Dynamics 365 Field Service offers real-time insights and complete information about the customers, issues and routes. It will also provide 360-degree view for the optimized routes based on traffic, weather conditions, and customer priorities. It will keep updating customer information with service calls.
Consult management
With Dynamics CRM Field Service, businesses will be able to choose the right resource with the required technical skills for specific maintenance or repair work. The software can identify the technician with required skills, connect the issues with the right skills and also advise the technician about how a specific task can be conducted. This helps the business to close more service calls for each technician while increasing the fixed rates for calls.
Easy integration
You can integrate Microsoft Dynamics Field Service with other Microsoft products to boost the capabilities of your business. Here Microsoft Dynamics Field Service is natively integrated with other Microsoft products. This way, it will become possible for businesses to provide a more integrated user experience while boosting productivity of the team through complete information exchange.
Optimized shifts
Dynamics Sales CRM comes with a smart and responsive routing system to help service agents optimize their shifts and travel in a way that their work is completed on time. This routing system comes with location information of the client or the equipment that needs repairing thus helping service agents save on time, mileage and vehicle maintenance.
Still have questions?
At Shaligram Infotech, we believe in delivering solutions that address business challenges. So, if you have any, time to give us a tap!
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Gaynor Jackson
Founder & CEODaniel Wainwright
Director of EngineeringOliver Williams
Chief ArchitectBradley Cole
CTOCooper Dixon
VP of MarketingKennedy Jones
President & CEO- Is it possible to customize D365 Field Service to suit my business needs?
Yes, of course! You can easily customize it to meet the unique needs of your business. The solution is highly customizable and can suit any kind of industry needs.
- What is a Field Service mobile app? How can it benefit businesses?
By investing in a mobile app for Dynamics 365 Field Service, it will become easier for field service agents to get information on the scheduled tasks as well as customers. This will in turn help them complete their work quickly.
- I'm using Microsoft’s Office 365. Is it possible to use Teams for collaboration for Microsoft Field Service?
Yes, it is possible to integrate Teams into Microsoft Field Service for better collaboration. It has helped businesses to resolve issues at the first time in most cases.
- Will MS Dynamics Field Service generate reports in real-time?
Yes, it does. It comes with a set of built-in reports and apart from that custom reports can be created by leveraging the capabilities of Power BI platform.
- What does a Microsoft Dynamics 365 Field Service functional consultant do?
It is the responsibility of the functional consultant to implement the resources that are required to complete the field service lifecycle. They do that by understanding your business and its requirements.
